Ask for a Replacement
Please be assured that if there's a product quality problem within one year from the purchase date, we can apply for a replacement unit for you with the following information provided.
1) Product serial number (on the back of the unit);
2) Product order number;
3) Purchase link where you bought this item;
4) A video or some pictures that can show the problem clearly.
Once the replacement application is approved, we will send you a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.
Return with quality issues
You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later. That is to say, you will have at least 7 days to request a return if there's a product quality problem.
Return without quality issues
You have at least 7 days to request a return if you are not satisfied with the product you bought or if you have some other subjective views, 8% restocking fee and shipping fee both way will be borne by the buyer if return without defect within 30 days of order.
Cancel order
If you purchased an item from HAVEWAYS official site and would like to cancel your order before it’s shipped, 8% restocking fee will be borne by you, please be informed.
Promotion Period
For the promotional event “Free Shipping Promotion”, you can only apply for shipment refund (if you have already paid for it) within 3 days after you place your order.
HAVEWAYS has brought advanced technology, refined design and high quality tablets to the global market to help people develop and enjoy the expression of imagination and inspiration.
With the warranty statement, we hope all HAVEWAYS users can enjoy the one year product protection plan and feel reassured to choose HAVEWAYS again.