Business system integration
Connect with existing BSS/OSS platforms for customer management, billing and service provisioning through lightweight APIs.
Solutions
Telecom case study
Paperless Customer Service at China Broadnet
An end-to-end signing and identity-verification workflow for telecom service counters, connecting customer agreements, KYC and document capture in one secure process.
01
Background
The context
Communication industry paperless solution
China Broadnet operates cable TV and 5G services across China. New service activation, plan subscriptions, contract renewals, identity verification and payment authorization have traditionally relied on printed forms, handwritten signatures and physical archives.
That paper-based workflow slows customers and staff, increases storage requirements and makes historical records harder to retrieve. The goal is to modernize service windows while preserving the legal validity and natural feel of handwritten signatures.
02
Challenges
What the workflow must solve
Built around real operating constraints
Citizen usability
Keep the signing flow clear and intuitive for customers of every age and level of technical experience.
Data security & compliance
Protect personal information, retain data within approved infrastructure and support required security standards.
Ink-level signature capture
Capture pressure-sensitive handwriting and complete signature metadata with the clarity of pen on paper.
Multi-modal KYC
Combine ID card reading, biometric verification, face recognition and document scanning at one service counter.
Audit trail
Bind the signed document to the verified identity, timestamp, device and transaction context in a tamper-evident record.
03
Solution
Haveways approach
Hardware and software designed as one system
One counter, one connected workflow
Haveways combines passive EMR signature capture, identity verification and document scanning in a single customer-facing terminal.
Natural electronic handwriting
The battery-free EMR pen records high-resolution, pressure-sensitive strokes while the customer reviews documents directly on the display.
Secure identity verification
Dual cameras, fingerprint reader, contact and contactless card support, and a document camera allow staff to complete KYC without extra counter devices.
Software
Haveways SDK — The software bridge
Haveways SDK provides Windows, Linux and Android libraries for real-time signature rendering, biometric-data extraction and certificate-based document binding. The compact API layer lets existing business systems add signing without rebuilding the full workflow.
SDK & drivers
04
Product overview
Recommended hardware
Products used in this solution
The YF1016FL is the primary customer-facing terminal in this solution. Its 10.1-inch display brings document review, handwriting capture, facial recognition, fingerprint verification, card reading and document scanning into one footprint.
05
Applications
Where it works
One solution, multiple workflows
New service applications
Sign cable TV, broadband, 5G and bundled-service agreements while identity is verified at the counter.
Contract renewals
Present plan upgrades, renewals and terms-of-service updates for on-screen review and signature.
Identity verification & KYC
Combine facial recognition, fingerprint matching and card reading in one guided transaction.
Document digitization
Capture proof of address, authorization letters and other supporting documents and link them to the customer record.
Payment authorization
Add biometric verification and handwritten authorization to high-value payments or payment-plan agreements.
Complaints & feedback
Create timestamped digital records for complaints, feedback forms and dispute-resolution documents.
06
Benefits
Operational value
A clearer, faster paperless process
100% paperless
Replace paper forms, copying and physical filing with a fully digital transaction record.
Faster service
Reduce printing, copying and archival steps to shorten the time customers spend at the counter.
Multi-modal verification
Use facial, fingerprint and card verification from the same service terminal.
Simpler deployment
Support Android and Linux environments and connect through the Haveways SDK.
Long service life
Industrial signature hardware is designed for high-frequency public-service use.
Audit-ready records
Keep identity, device, time and signature data together for retrieval and review.
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